FAQ’s

How long will it take for my order to arrive?

 

Order are processed within 1 business day.

We ship exclusively within Switzerland.

 

Delivery time is 2-3 business days

 

What shipping carriers do you use?

 

We ship all orders with Swiss Post (Schweizerische Post).
You will receive tracking information as soon as your order has been shipped..

 

Can I change or cancel my order after placing it?

 

Once an order is placed, we begin processing it immediately. While we cannot guarantee changes or cancellations, please reach out to our customer service team as soon as possible, and we will do our best to accommodate your request.

 

Do you ship internationally?

 

No, we currently ship only within Switzerland.

 

What should I do if my order arrives damaged?

 

If your order arrives damaged, please contact our customer support team within 48 hours of receiving your package. We will assist you with a replacement or a refund.

 

How can I contact customer service?

 

You can reach our customer service team via email